FAQ
General FAQ
Q: Are your products authentic?
A: Yes, all of our products are 100% authentic and meet our high standards of quality.
Q: What kind of payment methods do you accept?
A: We accept a variety of payment methods, including credit cards, debit cards, and PayPal.
Order & Shipping
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days and delivered within 5-10 business days.
Q: How will I know when my order has been shipped?
A: We will provide you with a tracking number and delivery updates via email or text message.
Q: Can I self collect?
A: We currently do not offer self collection.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping times and fees vary depending on the destination country. Please check our shipping page for more information.
Q: Can I cancel my order?
A: We make every effort to fulfill orders as quickly as possible. If you need to cancel your order, please contact us immediately. However, once an order has been processed and shipped, it cannot be canceled.
Q: How do I track my order?
A: Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to track your order on our website or the carrier's website.
Q: What if my order is lost or stolen during shipping?
A: If your order is lost or stolen during shipping, please contact our customer service team immediately. We will work with the carrier to locate your order and, if necessary, assist in filing a police report in cases of stolen parcels.
Q: What if I have a problem with my order or need assistance?
A: Our customer service team is here to assist you with any questions or concerns you may have. Please contact us through our website or by email, and we will respond as soon as possible.
Q: Do you accept returns?
A: We apologize, but we do not accept returns at this time. All sales are final.
Q: What should I do if I receive a damaged or defective product?
A: If you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund, as applicable.
Products
Q: What if I have a product allergy?
A: We recommend that you carefully review the ingredients listed on the product packaging before using any product. If you have a known allergy to any ingredient, we advise that you do not use the product. If you have any questions or concerns, please contact our customer service team for assistance.
Discount & Promotions
Q: Do you offer discounts or promotions?
A: Yes, we periodically offer discounts and promotions on select products. Please sign up for our newsletter to stay up to date on our latest offers.
Q: How do I redeem a coupon code?
A: To redeem a coupon code, simply enter the code during checkout. The discount will be applied to your order total.
Q: Can I combine coupon codes?
A: No, only one coupon code can be applied per order.